Get 10% off your first order.
Plus first access to new parts, the karoxy maintenance schedule, and the recipes our team is testing this week.
Contact Us
We're a small team and we read every email. No bots, no ticket queues with 50 levels of escalation.
Customer support
Email: support@shopkaroxy.com
Response time: Within 1 business day, Monday–Friday
What we can help with
- Order status and tracking
- Compatibility questions (will this fit my model?)
- Return and refund requests
- Defective product replacements
- Bulk or wholesale inquiries
Before you email
If your question is about return policy, shipping times, or warranty, please check our Shipping Policy and Refund Policy pages first — the answer is probably there.
For compatibility questions, please include:
- Your appliance model number (found on the back or bottom of the unit)
- The part you're looking for
- A photo if you're unsure
This helps us answer accurately on the first reply.
Send us a message
Use the form below to reach our customer support team.